QUALITY
IN OUR SERVICE
Our fleet has vehicles with an average age of 3 years, equipped with the latest technology, safety and comfort.
A 10
A 10 IN QUALITY
To us, you are the important part of our business and we want to reflect that, which is why we put you at the heart. A document that every member of our team has in mind at every moment.
SEE QUALITY DECALOGUE
01
The client is the most important person of the organization (in person, by email or on the phone).
02
The clients do not depend on us, we depend on the client.
03
Clients are not an interruption of our work, they are the purpose of our work.
04
Clients do us a favor when they search for us; we do not do them a favor when we deliver our service.
05
Clients are a part of our business, not strangers to it.
06
Clients are not cold data, they are human beings with feelings and emotions similar to ours.
07
Clients are not people with whom you should argue. Nobody has ever beat a client in an argument.
08
Clients are people that bring their needs to us; our job is to satisfy those needs with cost-effectiveness for our clients and our business.
09
Clients are the essence that gives life to this and every other business.
10
Clients deserve the best and most respectful treatment that we are capable of giving.
ISO 9001
QUALITY ASSURANCE
Having a Control system of all our procedures and certified by Applus allows us to guarantee quality standards that are contrasted and audited externally. All our departments are Audited anually for the verification and control of procedures.
SAFE
SERVICE
Elite Touring S.L has always been marked by our great concern for the safety of our clients and passengers, which is why we have the widest (coberturas de seguro (?)) for our sector. All our (pólizas (?)) are ensured in a (solvencia) company recognised in all of Europe.
SEE COVERAGE
MANDATORY INSURANCE
Up to 70 million euros per accident in damage to people. Up to 15 million euros per accident in damage to property. These ammounts will be (actualizarán e función de…)
VOLUNTARY INSURANCE
The indemnities that the Insured or Driver are obliged to pay as a result of the non-contractual civil liability derived from the damages caused to third parties due to acts of circulation with the insured vehicle. The sum insured for this guarantee is 50.000 euros.
MANDATORY TRAVEL INSURANCE “SOVI”
The coverage of this insurance covers accidents that occurred during the trip and those that occurred before the start of the trip, once the public service vehicle with a capacity of more than nine seats had been made available to travelers for use, such as those immediately arrived after finishing, provided that, when it occurs, the traveler is in said vehicle.
COMPANY LIABILITY INSURANCE
We have civil liability insurance that covers our commercial activity.
1º. Civil Liability for Exploitation: € 600,000.
2º. Employer Civil Liability: € 600,000.
3º. Civil Product Liability. € 600,000.
4º. Legal defense.
IN ADDITION, THE COMPANY HAS ADDITIONAL COMPLEMENTARY INSURANCE LIKE D&O CIVIL LIABILITY INSURANCE (INSURANCE AND MANAGERS RC INSURANCE) WITH AN INSURED SUM OF € 1.000.000.
WE CARE
ABOUT DETAIL
Quality means being aware of the small details: WC, fridges, leather seats, excelent vehicles with all the available extras, agency posters, etc…The possibility of personalising coaches with your corporate image with perfectly visible lateral placques.
YOUR IMAGE ALWAYS VISIBLE
WE PERSONALIZE THE PLATES OF OUR COACHES WITH THE LOGO OF YOUR AGENCY
TECHNOLOGY AND SECURITY
At your fingertips, in every service
The client is the most important visitor to our facilities. They don’t depend on us, we depend on them. They don’t interrupt our work, they are the point of our work. They are not apart from our work, they are the centre of it. We aren’t doint them a favour servicing them. It is the client that does us a favour by giving us the oportunity to service them.
“”
Mahatma Gandhi
QUOTATIONS
24
Hours
