Services

Distinction and quality

BEST DRIVERS

Elite Touring is able to guarantee the best service possible through its team of highly qualified personnel.  Professional drivers of proven experience in the sector assure who are also flexible, friendly, disposed to provide a personalized attention contribute in providing a perfect service.

Furthermore, all our drivers undergo periodic Alcohol and Drug check carried out and certified by FREMAP (Work related Accident and Profesional Sickness Insurers) ensuring that your clients are in safe hands when under our care.

Operations and reservations

We firmly believe that one of the best ways of achieving full customer satisfaction is by providing the highest quality service.  To that end we have at your disposal a Reservation Department, which will respond to your  reservation and quotation requests in less than 24 hours, although usually your request would be attended to within the same working day and in the most personalized manner  and tailored to your requests.

Before, during and after your transport services, our Operations Department offers you flexibility and attention to ensure that the services are carried out in line to your needs.  From the preparation previous to the commencement of service, to the real time control of the services allows us to adapt to any modifications and unforeseen changes which is part of your and our daily work routine.  We are always ready.  This department also manages all post-service complaints and claims with reference to lost object, etc.

Training

Training is not an aim at Elite Touring, it is a reality which is reflected in the proven quality of our service.  Our drivers and administrative staff undergo continuos and specialized training as a result of careful and meticulous planning whereby training includes diverse areas such as latest technological development in the sector as well as customer service, personal motivation and growth.

Details

Ensure the best service is only possible to count on the best staff. So in Elite Touring we offer the best possible team. Great professionals with proven experience in the sector, ensuring a perfect trip, kindness, availability and personal attention at all times.

Elite Touring, training is not an objective, it is a reality. Specialization and training of our drivers and staff is reflected in proven quality service. Professional and human qualities of our staff are the result of careful planning on training matters which includes several areas with significant recent developments in the sector, technological developments of vehicles, as well as customer service and quality of service. Continuous training: – Customer – Drive Safely – Digital tachograph and technologies – Driving in extreme situations.

Facilities

Count on a company that has its own garage, washing machine and supplier of fuel for our vehicles are always ready. The services provided by Elite Touring are guaranteed and meet the requirements of the ISO 9001: 2000 EC-1381 to 1304, certified by Applus.

ISO 9001: Quality Garantee

Elite Touring has been certified by Applus, which means that all our procedures and quality standards are guaranteed through external audits and controls

Insurance

Elite Touring S.L. has always taken great care in ensuring a more secure travel for our clients and passengers, and therefore we have one of the widest insurance coverage in the sector.

All our insurance policies are undertaken with a renown European company.

Of our fleet: All our vehicles are covered by the obligatory insurance and so are our passengers (SOVI) as established by EU and Spanish Laws.  In addition, we have an extra coverage of up to 50,000,000 Euros for accidents which we, of our own accord,  provide to our clients in case of traffic accidents.

Of our business activity: We have an annual Civil Responsability coverage of up to 600,000 Euros per accident which includes any damages to a Third Party incurred in the course of our normal business activity, which includes theft and/or damage to passenger luggage up to a maximum sum of 500 Euros per claim.  This coverage excludes generally: thefts of cash, commercial samples,thefts/damages to audio/video equipment, thefts of jewelry and art objects.